Follow Agency

We create amazing customer experiences.

While being one of the truly design-led agencies in this sector, we also bring an understanding of business reality and commercial experience, so we know what it takes to create successful and viable products.

Some of our most engaging work is created for :

• shopping centres and precincts

• online retailers

• online charities and Not-For-Profit organisations

• loyalty and rewards campaigns

• startups and product design

Follow is a Brisbane-based customer experience agency with a decade of achievement in creative leadership with design focused on the digital space. We care deeply about our clients and their success, and deliver solutions based on business acumen, authenticity, and integrity.

We build brands, develop award-winning loyalty and rewards apps, and deliver incredible augmented reality projects.

A small specialist team of senior staff engage with our clients and work with you to define your goals and deliver your objectives. Brands we've worked with include Westfield, Yakima, j2 Global, Guide Dogs, Variety, eFax, Fonebox, Sandstone Point development, Donna Chang, Baskin Robbins, The Metropolitan Spring Hill and more.

We work with many industries from established brands to startups, sharing one thing in common – the belief that design targeted at satisfying your customer's motives and behaviours leads to more meaningful and effective customer experiences.